PTA conducts nationwide inspections to improve mobile and internet services
Published 1 hour ago | By Nouman Shakeel
The Pakistan Telecommunication Authority (PTA) has intensified its monitoring of telecom networks to address complaints regarding poor mobile call and internet performance across the country. In this regard, 115 mobile sites were inspected across various cities over the course of a week to evaluate network performance and service quality.
According to the PTA, this field monitoring activity took place from September 30 to October 7, 2026. The inspections covered aspects such as mobile network coverage, call and internet services, and the arrangements necessary to maintain service continuity during power outages.
Highest Number of Mobile Sites Inspected in Lahore
Inspection data reveals that 39 telecom sites were evaluated in Lahore—the highest number among all the cities. Seventeen sites were inspected in Karachi and 16 in Sukkur, while 14 locations each were examined in Multan and Rawalpindi.
Additionally, the performance of telecom sites was assessed in Quetta (8 sites), Abbottabad (4 sites), and Gilgit (3 sites).
Assessment of Issues Including Call Drops and Slow Internet
PTA teams conducted on-site assessments to investigate the reasons behind issues faced by consumers, such as difficulties in connecting calls, call disconnections during conversations, and slow mobile internet speeds. Factors affecting overall network performance and service quality were also evaluated.
According to the Authority, consumer complaints were also incorporated into the inspection process. Technical faults were identified in certain mobile sites and towers during inspections, and instructions have been issued to the relevant mobile operators to take corrective measures.
The PTA stated that it is also coordinating with the local administration, elected representatives, and the concerned communities to address issues related to mobile services. According to the Authority, a significant improvement in service quality is being observed in the areas where these sites were inspected.
The PTA affirmed that the monitoring of telecom operators' performance will continue in order to enhance the availability and quality of mobile calls and internet services, thereby ensuring more reliable service delivery to consumers.
